Introduction
At SHCityOES, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Returns & Refunds policy outlines the terms and conditions for returning products and obtaining refunds.
Returns
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all tags and labels attached.
- Returned within 30 days of the delivery date.
Non-Returnable Items
Certain items are not eligible for return, including:
- Items marked as final sale.
- Gift cards.
- Customized or personalized products.
Return Process
- Initiate a Return: Contact our customer support team at [email protected] with your order number and reason for return to initiate the return process.
- Receive a Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us.
- Ship Your Return: Package the item securely and include the return authorization number. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Processing Refunds
Once we receive your returned item and inspect its condition, we will notify you via email. If your return is approved, we will process your refund to the original method of payment within 5-7 business days.
Partial Refunds
Partial refunds may be granted for:
- Items that are returned more than 30 days after delivery.
- Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
Shipping Costs
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.
Exchanges
If you need to exchange an item for a different size, color, or style, please follow the return process to send back the original item and place a new order for the desired item. We do not offer direct exchanges.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or a full refund, including return shipping costs.