1. What is SHCityOES? SHCityOES is a premier online store specializing in high-quality shoes for all occasions. We offer a wide range of styles, including casual, formal, athletic, and more.
2. How can I contact SHCityOES? You can reach our customer support team via email at [email protected] or by phone at +86 16538702091. Our customer service hours are Monday to Friday, 9 AM to 6 PM EST.
Orders
3. How do I place an order? Browse our collection, select the items you wish to purchase, choose the appropriate size and color, and add them to your cart. Once you are ready to checkout, follow the prompts to enter your shipping and payment information.
4. Can I cancel or modify my order? If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order has been processed and shipped.
5. How can I track my order? Once your order has been shipped, you will receive a shipment notification email with a tracking number. Use this tracking number on the carrier’s website to track the status of your delivery.
Shipping
6. What shipping options are available? We offer Standard Shipping (5-7 business days), Expedited Shipping (2-3 business days), and Overnight Shipping (next business day). International shipping options are also available.
7. How much does shipping cost? Shipping costs vary depending on the shipping method selected and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.
8. Do you ship internationally? Yes, we offer international shipping to many countries. Please note that import duties, taxes, and customs fees are the responsibility of the customer.
Returns & Refunds
9. What is your return policy? We accept returns of unused items in their original condition and packaging within 30 days of delivery. Certain items, such as final sale products, gift cards, and personalized items, are not eligible for return.
10. How do I initiate a return? To initiate a return, contact our customer support team at [email protected] with your order number and reason for return. We will provide you with a return authorization number and instructions on how to send your item back to us.
11. When will I receive my refund? Once we receive and inspect your returned item, we will notify you via email. Approved returns will be processed within 5-7 business days, and refunds will be issued to the original method of payment.
Products
12. How do I know what size to order? Each product page includes a size chart to help you determine the best fit. If you have any questions about sizing, please contact our customer support team for assistance.
13. Are your shoes true to size? Our shoes are designed to fit true to size, but fit may vary slightly depending on the style. We recommend referring to our size chart and reading customer reviews for additional guidance.
14. What if the shoes I want are out of stock? If an item is out of stock, you can sign up for a restock notification on the product page. We will notify you via email when the item is back in stock.
Payment
15. What payment methods do you accept? We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
16. Is my payment information secure? Yes, we use industry-standard encryption technologies to protect your payment information. Your credit card details are not stored on our servers.
Miscellaneous
17. Do you offer gift cards? Yes, we offer electronic gift cards in various denominations. Gift cards can be purchased on our website and are delivered via email.
18. Can I write a review for a product? Absolutely! We welcome customer feedback. You can leave a review on the product page to share your experience with other shoppers.
19. Do you offer discounts or promotions? We periodically offer discounts and promotions. Sign up for our newsletter to stay informed about upcoming sales and exclusive offers.
If you have any other questions, please feel free to contact us. Thank you for choosing SHCityOES!